Personalised Gift Voucher Surprise

Left it to the last minute? No worries, we've got you covered! At Paper Scene, we understand the need for speedy dispatch. Here's the lowdown on how we handle your orders.

Delivery Timeframes
Wondering when your scratch voucher will arrive? Check out our handy chart below for a rough idea of delivery times. Remember, these are just estimates in business days, and actual times may vary.

Delivery Location	Estimated Dispatch	PERSONALISED SCRATCH VOUCHER
		Standard	Tracked	Express
United Kingdom	Orders placed before 2pm* Monday-Friday: Same Day Dispatch Orders placed after 2pm* Monday-Friday and on weekends: Next Business Day	1-3	1-2	1
Ireland		3-6	3-5	2-3
Europe		3-6	3-5	2-4
United States		5-8	4-7	2-6
Canada		5-8	4-7	3-6
Australia		5-8	4-7	3-6
New Zealand		5-8	4-7	3-6
Rest of World		3-6	3-5	2-4

Shipping Costs
Shipping costs are calculated during checkout, so you'll always know exactly what to expect before you complete your purchase.

Important Note
While we do our best to get your order to you as quickly as possible, please keep in mind that delivery times are estimates, not guarantees. Unforeseen factors like weather conditions and carrier delays can sometimes affect delivery times.

For more details and the latest updates, be sure to visit our Shipping and Delivery page.

We aim to uphold high standards and take great pride in ensuring that every product meets our strict quality criteria before it leaves our studio. However, we recognise there may be rare occasions when items do not meet our expectations. In the unlikely event this occurs, please do not hesitate to reach out to our friendly customer service team via our Contact Us page.

Due to the nature of our made-to-order products, we do not usually offer returns or refunds on Gift Vouchers. For detailed information, including exceptions for damaged or incorrect items, please see our Returns and Refunds page.