Privacy Policy

At Paper Scene, we understand the importance of your privacy and are dedicated to maintaining the confidentiality of the personal information you entrust to us. This Privacy Policy is intended to inform you about the types of information we may collect from you, how we use that information, the circumstances under which we may share it with third parties, and your rights regarding the personal data you provide to us.

Paperscene.com is the data controller, a limited company registered in England (Paper Scene Limited company registration number 15785298) and is responsible for your personal data (collectively referred to as "Paper Scene", "we", "us" or "our" in this privacy notice).

Please take a moment to review this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Collection of Information

When you interact with our website or utilise our services, we engage in the collection of various types of personal information to enhance your experience and provide tailored services. This may encompass:

  • Personal Details: Upon registration, we may request your full name, email address, telephone number, shipping address, and other pertinent contact information to facilitate communication and order fulfillment.
  • Order Information: Details of orders placed, including the number of orders, dates, frequency, and specific products purchased, are logged to ensure efficient order processing and improve our services.
  • User Behaviour: We may analyse your behaviour on our website to optimise user experience, personalise content, and enhance site functionality.
  • Custom Design Information: Information provided for custom designs, such as venue names, wedding dates, RSVP details, and personalised imagery, assists in creating unique products tailored to your preferences.
  • Location Data: We may collect information about your location to provide localised services or for analytical purposes, subject to your consent.
  • Device Information: Data pertaining to your device, including operating system details and IP address, aids in troubleshooting technical issues, ensuring compatibility, and enhancing security measures.

2. How We Collect Information

We collect information through a variety of means, including web forms, tracking software embedded in the website, our online design tool, and interactions with marketing emails (such as clicks and opens).

We may collect and process personal data in various ways, including:

  • Voluntary Submission: Personal information may be provided voluntarily when contacting us via phone, email, or other communication channels, or when subscribing to our services, newsletters, promotional emails, or marketing materials.
  • Automated Collection: During your visits to our website, certain information may be collected automatically for internal purposes or to deliver targeted advertising, provided you have given explicit consent and accepted cookies. This information may include device-specific details, technical information about your computer, browsing patterns, and referral sources.

Rest assured, any information collected is handled with utmost care and is used solely for the purposes of improving our services, enhancing user experience, and ensuring seamless order processing. We are committed to safeguarding your privacy and adhering to all applicable data protection regulations.

3. Use of Information

The information we gather serves multiple purposes aimed at enhancing your experience with us and ensuring seamless service delivery. In addition to fulfilling orders and optimising our website, we utilise your personal data for various reasons, including but not limited to:

  • Customer Registration: We use your information to register you as a new customer, allowing you to access and utilise our services effectively.
  • Order Processing: Your data enables us to process and deliver your orders efficiently, including managing payments, fees, and charges, as well as collecting any outstanding payments owed to us.
  • Relationship Management: We utilise your information to manage our relationship with you, which encompasses notifying you about changes to our terms or privacy policy, soliciting feedback through reviews or surveys, and informing you about important updates or changes to our services.
  • Engagement Opportunities: Your data allows us to engage with you through various channels, such as prize draws, competitions, surveys, and notifications about new updates or services.
  • Business Administration: We use your information to administer and protect our business and website, including troubleshooting, data analysis, system maintenance, and hosting of data, to ensure smooth operations and safeguard against potential threats.
  • Content Personalisation: Your data enables us to deliver relevant website content and advertisements tailored to your interests, while also measuring the effectiveness of our advertising efforts.
  • Data Analytics: We utilise data analytics to gain insights into user behavior, preferences, and trends, which helps us improve our website, products, services, marketing strategies, customer relationships, and overall user experience.
  • Recommendations: Based on your preferences and past interactions, we may make suggestions and recommendations about goods or services that may interest you, enhancing your shopping experience with personalised offerings.

Rest assured, we handle your personal data with the utmost care and respect, ensuring compliance with all applicable data protection regulations and maintaining the confidentiality and security of your information at all times.

4. Data Security

We take the security of your data seriously and employ various measures to protect it. This includes storing information securely online, implementing two-factor authentication, maintaining granular control and accessibility of information to authorised employees, and working with third-party service providers that comply with international data security laws.

5. Sharing of Information

Safeguarding your personal information is paramount. We may share your data with trusted third parties under the following circumstances:

  • Service Providers: We may collaborate with reputable service providers to facilitate our operations, including order fulfillment, payment processing, and customer support. These partners are contractually bound to handle your data securely and utilise it solely in accordance with our directives.
  • Legal Compliance: There are instances where we may be compelled to disclose your information to comply with legal obligations, respond to lawful requests from government agencies, or safeguard our and others' rights, assets, or safety.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity or successor organisation. We will notify you via email and/or prominent notice on our website of any changes in ownership or use of your data, along with any available choices regarding your data.
  • Marketing: With your consent, we may use your personal data to provide you with marketing communications about our products, services, promotions, and events that may be of interest to you. You have the right to opt out of receiving such marketing communications at any time by contacting us or using the unsubscribe link provided in our communications. We value your privacy and do not sell your data to third parties for marketing purposes without your explicit consent. We hold all third parties to stringent confidentiality and security standards in handling your data.

6. Legal Basis for Processing

We process personal information under various legal grounds, including consent, contract performance, legal obligation, legitimate interests, and legal claims. We ensure that our use of your information is justified and complies with relevant privacy laws and regulations.

7. Your Rights

We uphold your rights concerning your personal data. Here are your rights:

  • You can request access to the personal data we hold about you.
  • If there are any inaccuracies in the personal data we hold about you, you have the right to request corrections.
  • You can request the erasure of your personal data.
  • If we are processing your personal data based on legitimate interests or the interests of a third party, and there is something about your specific situation that makes you want to object to processing, you have the right to do so.
  • You can request restrictions on the processing of your personal data.
  • You have the right to request the transfer of your personal data to yourself or to a third party.
  • You can withdraw consent at any time if we rely on consent to process your personal data.

To exercise any of these rights on our website and/or our mobile applications (Android & iOS), please contact our Customer Service team via email on hello@paperscene.com.

There is no fee to access your personal data or to exercise any of your other rights. However, if your request is unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply with your request. We may need to ask for specific information from you to confirm your identity and ensure your right to access your personal data or exercise your other rights. This is a security measure to prevent unauthorised access to your personal data.

We aim to respond to all legitimate requests within one month. If your request is complex or if you have made multiple requests, it may take us slightly longer (up to an additional two months). In such cases, we will notify you within one month of receiving your request, providing an estimated response time and the reason for any delay, and we will keep you updated throughout the process.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.

By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in our Cookies Policy.

9. Links to Other Websites

Our website may contain links to third-party websites or services for your convenience and information. However, please note that once you use these links to leave our site, we do not have control over the content or privacy practices of those third-party websites or services. We cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not governed by this Privacy Policy.

We encourage you to exercise caution and review the privacy policies of any third-party websites or services that you visit. These websites or services may have their own privacy policies governing the collection, use, and disclosure of your personal information. We recommend that you read these privacy policies carefully before providing any personal information to these third parties.

Please be aware that clicking on links to third-party websites or services may result in the collection of your personal information by those third parties. We are not responsible for how these third parties collect, use, or disclose your personal information, so we encourage you to familiarise yourself with their privacy practices before interacting with their websites or services.

10. Controlling Your Personal Information

We respect your right to control your personal information. If you would like to exercise your rights regarding the data we hold about you, including accessing, rectifying, or deleting your personal information, please contact us at hello@paperscene.com.

Please note that certain information may be mandatory for us to process your order effectively. However, once your order has been shipped, we are committed to honoring all requests to remove non-essential information from our system, provided that it does not conflict with our legal or contractual obligations.

Additionally, if you have previously agreed to receive marketing communications from us and wish to change your preferences, you may do so by contacting us at the email address provided above or by following the unsubscribe instructions included in our marketing emails.

If you would like to revoke your permission for receiving direct mail and other forms of marketing from us, please contact us at hello@paperscene.com. We will promptly update your preferences accordingly.

11. Security

We prioritise the security and confidentiality of your personal data. We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Additionally, we limit access to your personal data to only those employees, agents, contractors, and other third parties who have a legitimate business need to access it. These individuals are bound by confidentiality obligations and will only process your personal data according to our instructions.

We have established procedures to promptly address any suspected personal data breaches. In the event of a breach, where legally required, we will notify you and any applicable regulatory authorities.

12. Data Retention

We only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we take into account factors such as the nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and any applicable legal requirements.

In some instances, we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

If you have any questions regarding the retention period of your personal data, please contact us at hello@paperscene.com.

13. Changes to this Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.