FAQ - Wedding Invitations
How far in advance should I place my order for wedding invitations to ensure timely delivery?
We're all about being prepared! Given how fast things can change and how busy life gets, we highly recommend ordering as early as possible. But don't worry, we're here to help even if you're running on a tight deadline. Our recommendation is to place your order 1-2 months in advance to allow for any last-minute changes or adjustments. This will give us plenty of time to get everything just right and ensure your invites arrive on time.
How does the ordering process and personalisation work?
Here at Paper Scene we take a personalised approach to every order, so we work on a quotation basis. To get started, you can use our quote system to create your dream invites. Once you've placed your order, we'll send you a link to submit your specifications. Our in-house design team will then create a custom proof for you to review. We'll keep working on the design until you're completely happy with the final result. You'll receive multiple proofs, and you can request any changes or amendments until you hit the 'approve' button.
What invitation styles do you offer and how much do they cost?
You can find all of our invitation styles here, each design and style has it's own quotation link to make your ideal invite suite and find a price! Should you need any help with the process or just want some friendly advice.. we know the options can sometimes be overwhelming, please do not hesitate to get in touch and our wonderful customer service team will be happy to chat this through with you!
Can I order a personalised sample before placing a full order?
Before you place your order, we know it's helpful to see our invitations up close and personal. So we do offer samples however each comes unpersonalised as standard, they are great to give you an idea of the quality of the card, and see the colours in person! However once your order has been placed and specifications submitted we will create a digital proof for you to view. This can be amended as much as needs be so you can be assured we will create the perfect design before it is printed.
Do you offer any promotions or discounts for large orders?
While we don't offer specific promotions, our online quotation system for wedding invitations automatically applies a volume discount, meaning you can save from the all important wedding fund! Simply input your desired quantities and selections, and our system will calculate the discount for you.
Can I include custom details such as monograms, venue sketches and QR codes?
Absolutely! We make it simple to get your designs started. Just have your monogram, logo, QR code or sketch ready to send over as a PDF or JPEG file, and we'll take care of the rest. We'll pop it straight onto your design, so you can see how everything looks together.
To what extent can I customise the design, does it have to follow a set template?
Our designs are built on our templates, but we also love to get creative and bring your unique ideas to life! If you have a specific monogram in mind or want to make some changes to the layout, our in-house designers are here to help. We're happy to work with you to make sure your design is exactly what you envisioned. And if you're unsure about what will work best or need some advice on what to include, our customer service team is always here to help.
How long will the process take for wedding invitations and is there an expedited option?
The process is really dependent on a number of factors! We advise 1-2 working days for each design/amendment to be done so should you have multiple it will make it a longer process! Once approved our designers will create the files ready for printing, this process can take longer if you have guest names/addresses so please send these over as promptly as possible! All in all from purchase to dispatch we recommend an average time of 3-4 weeks, to allow for changes, printing and packing. You can of course order with express delivery, this will pop your order on our urgent list cutting the time down by about half!
I have received my invitations but some details have changed, so I need new invites, what should I do?
Need a little help? We're always here to assist! If you're looking to make changes to a design that's already on file, we'll be happy to help. Just note that there may be a small fee for the design change, as well as the print and delivery costs. Don't worry, we know how frustrating it can be when things don't go as planned - so we'll do our best to get it sorted quickly and efficiently for you!
I have received my order and some of my personalisation is not correct.
If you're experiencing any issues, please reach out to our customer service team. They'll be on the case, working to identify and fix the problem ASAP. We'll happily investigate and get everything sorted for you!
Can you send off the invitations for me?
Our invitations are delivered straight to you, so you get to admire your beautiful designs before you send them off. We don't offer the option of us sending them out for you, however we do offer an address printing service in which we will print each envelope or address label with your guests addresses, making it much easier to just pop in the post and straight to your guests!
Is the card eco-friendly/recyclable?
We're all about being eco-friendly and sustainable, so we only use the highest-quality 350gsm Old Mill Bianco card. Not only does it look amazing, but it's also recyclable and a total win for the environment!
Still can't find what you're looking for?
Not a problem, our wonderful customer service team are on hand to help with any further questions you may have! Just head to our Contact Us page. Because for orders with a personal touch, we know you need personal service.